For any mobile operator (independent of what wireless access technology is used), it is crucial that their subscribers' mobile devices and service settings are properly configured, applications gets downloaded and installed successfully, firmware gets updated as necessary, and that subscribers receives a high quality user experience to encourage them to consume more services.
As WiMAX (Worldwide Interoperability for Microwave Access) networks are deployed, Service Providers are looking for ways to manage WiMAX capable devices and services remotely to ensure the devices and services are always working and at optimal levels. As more and more WiMAX enabled mobile devices gets rolled out to the market and with users expecting to get the same experience to that of Wi-Fi for real-time self service activation, capabilities to provision and activate Over-The-Air (OTA) any device that is not pre-provisioned by the operator would be critical. Such capability would allow operators to attract and acquire more customers by being able to offer a true on-the-go, plug and play experience.
For SIM-based network services, managing the SIM cards is as critical as the device to ensure subscriber access to mobile services. All of these, also requires an OTA solution which uses wireless mechanisms to remotely and cost-effectively manage millions of different types of mobile devices and (U)SIM cards from different SIM vendors.
Operators can greatly improve customer satisfaction and create stickiness by quickly and conveniently addressing user problems remotely with CommVerge Solutions’ Over-the-Air Management solutions. Service Providers can maintain and strengthen relationships with its customers through their devices and SIM cards by keeping them informed, updated and ensuring convenient access to operator and 3rd-party services.
CommVerge Solutions offers a wide array of mobile service platforms in line with operators direction of providing quality services to subscribers. CommVerge offers a way of collectively facilitating the management of millions of subscribers and their mobile devices at operators around the world.
Features:
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Remote configuration and firmware updates of GSM/CDMA/WiMAX and other mobile devices. |
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Remote and real-time diagnostics of mobile devices. |
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Update service menus on the SIM via OTA (Over-The-Air). |
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Interactive Menu Browsing with a SIM based browser. |
Benefits:
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Attract and acquire more customers via real-time self service activations. |
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Increase service adoption by ensuring devices and services are working. |
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Reach the entire subscriber base by enabling Value Added Services to be universally accessible via a standard SIM, independent of handset model. |
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Maximize revenue from existing services by introducing the services on an easily accessible menu in the handset. |